Role Overview:
The Change and Communications Lead is responsible for driving the successful adoption and communication of change initiatives within a project. This role focuses on implementing structured change management processes, fostering a culture of proactive communication, and ensuring that all stakeholders that are affected by this project are aligned with the journey. The role requires a deep understanding of the ADKAR methodology and the SDLC (Software Development Life Cycle) process, with a focus on employee engagement, training support, and support to ensure seamless transitions during periods of change.
Key Responsibilities:
- Change Management Implementation
- Lead the execution of the change management plan across the business using the ADKAR methodology.
- Design, implement, and manage change management strategies.
- Monitor and report on the effectiveness of change initiatives, including adoption rates and feedback.
- Develop and execute communication strategies that ensure clarity and engagement at all levels of the organisation.
- Provide floor support during the transition periods to ensure high levels of employee engagement and change adoption.
- Strategic Communication Development
- Develop and deliver clear, concise communication plans, aligned with the strategic objectives of the business.
- Work closely with business leaders and stakeholders to tailor messages and ensure alignment.
- Ensure consistent messaging across multiple channels, including internal communication platforms, email, town halls, and leadership briefings.
- Lead the creation of content (presentations, newsletters, updates) and oversee the delivery of high-impact messages to the organisation.
- SDLC Process Integration
- Collaborate with IT and project teams to integrate change management activities with the SDLC, ensuring change is effectively managed throughout each phase of the development cycle.
- Advise on communication strategies and employee engagement during key SDLC milestones (e.g., requirements gathering, development, testing, deployment).
- Work with stakeholders to ensure change readiness and support is available at each stage of the SDLC.
- Stakeholder Engagement & Leadership Coaching
- Build and maintain strong relationships with key stakeholders to ensure buy-in and active participation in the change process.
- Act as a trusted advisor to leadership and project teams, offering expertise on change communication strategies.
- Measurement & Reporting
- Establish and manage metrics to measure the success of change and communication efforts.
- Produce regular reports to provide insights into the progress and effectiveness of change initiatives, using feedback to refine strategies.
- Conduct post-implementation reviews to capture lessons learned.
Required Qualifications & Skills:
Ability to work independently and as part of a team, handling multiple priorities effectively.
Education:
Bachelor’s degree in Communications, Business Administration, Human Resources, or related field.
PROSCI certification (Change Management) is required.
Familiarity with ADKAR methodology is essential.
Experience with the SDLC (Software Development Life Cycle) is required.
Experience:
Minimum 8 years of experience in change management.
Proven ability to manage complex change initiatives.
Experience with leadership coaching and engaging cross-functional teams through change processes.
Strong background in stakeholder engagement and communication planning.
Skills:
Excellent written and verbal communication skills, with the ability to influence and engage various stakeholders.
High level of proficiency with communication tools and platforms (e.g., Microsoft Office, SharePoint, Teams, internal communication tools).
Strong presentation with the ability to address audiences at all levels.
