Job Rate: Market Related
Job Type: Permanent
Job Location: Johannesburg
Role Overview:
Great opportunity for a junior IT professional looking to grow their career in a dynamic support environment. You’ll provide first-line technical support and gain exposure across infrastructure, networking, and VoIP systems.
Minimum requirements:
- 0–2 years’ experience in IT Support / Helpdesk
- Basic knowledge of Windows, Linux, networking fundamentals
- Strong communication and problem-solving skills
- Ability to handle multiple support requests
Key Responsibilities:
- Provide first-line IT support (remote & on-site)
- Troubleshoot hardware, software, and connectivity issues
- Set up and maintain desktops, laptops, and peripherals
- Support VoIP systems and network connectivity
- Manage user accounts, password resets, and access requests
- Log and track incidents via helpdesk systems
- Escalate complex issues where required
Advantageous:
- CompTIA A+
- Cisco / Fortinet / Sophos certifications
- Basic cloud knowledge (AWS/Azure)
- Exposure to ticketing systems and remote tools
