Expired on: Aug 7, 2026
Job Rate: R500 per hour
Job Type: 8 Months (Possible Extension)
Job Location: Johannesburg (Onsite)
Industry: Telecommunications
Role Overview:
Our client is seeking an experienced, technically inclined Specialist Scrum Master to support high-performing CVM and AI Agile squads within a fast-paced telecommunications environment.
The Scrum Master will initially support the Contextual and Loyalty squads, although squad allocation may change according to operational priorities. A key immediate focus will be enabling the Loyalty squad to deliver the organisation’s Campaign, while effectively coordinating the broader CVM activities required for successful execution.
Minimum Requirements:
- 5+ years experience as a Senior or Specialist-level Scrum Master.
- Strong experience working within the telecommunications sector.
- Experience supporting complex, high-velocity and high-pressure Agile squads.
- Strong technical understanding and the ability to engage confidently with software engineering, architecture, data, integration and broader Technology teams.
- Demonstrated experience managing cross-functional dependencies across Business and Technology.
- Strong stakeholder management skills, with the ability to manage upwards and downwards.
- Practical experience working with Business Product Owners and technical delivery teams.
- Solid understanding of Scrum, Agile delivery practices and scaled or multi-squad environments.
- Relevant Scrum Master or Agile certification, such as CSM, PSM, SAFe or an equivalent qualification.
Key Responsibilities:
- Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews and retrospectives.
- Enable high-velocity squads to deliver against demanding timelines and business priorities.
- Support the planning and delivery of CVM initiatives, including the Summer Campaign.
- Partner closely with Business Product Owners to maintain clear, prioritised and delivery-ready backlogs.
- Coordinate dependencies across Business, IT and broader Technology teams.
- Identify and remove delivery impediments while escalating critical risks appropriately.
- Manage stakeholders at all organisational levels, including senior leadership, Product Owners, technical teams and squad members.
- Track delivery progress, sprint performance, risks, dependencies and commitments.
- Drive accountability, transparency and continuous improvement within the squads.
- Protect the squads from unnecessary disruption while ensuring alignment with changing operational priorities.
- Coach squad members and stakeholders on Agile principles, practices and ways of working.
- Adapt quickly when Scrum Masters are reassigned or squads are reshuffled according to business needs.
Preferred Experience:
- Experience within Customer Value Management, loyalty programmes, campaign delivery, customer analytics or AI-enabled solutions.
- Familiarity with telecommunications customer journeys, digital channels, data platforms and campaign-management environments.
- Experience using Agile delivery tools such as Jira, Confluence or Azure DevOps.
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